What do I do if I lost my Branch Card or if it was stolen?
First, visit the Branch app and lock your card instantly. This will prevent further charges on your account.
Next, reorder your card directly through the app by clicking the Reorder Card option, or call our 24/7 support line using the phone number on the back of your card.
To report your card as lost/stolen through the app:
1. Go to the Wallet tab
2. Click the 3 dots on the card that is displayed
3. Click the toggle next to Lock Card so that it turns blue and reads 'Locked'.
4. Click Order replacement card and select the reason why. Once you have completed this process, your old card will automatically be deactivated and a new one will be on its way to your shipping address on file.
What do I do if my Branch Card was lost or stolen, and there are unauthorized transactions on my account?
If you have already taken the steps above to order a replacement Branch Card from within the app, but still need to report unauthorized transactions, reach out to us through the support section in the app or with your organization's designated support information to do so. We will need information on the unauthorized transaction such as date, time, merchant, and reasoning behind the dispute filing so please provide as much information upfront as possible.
If you have not yet ordered a replacement card, no need to worry! Our support team can help with that too!