Why did I receive an account closure notice?

Branch accounts that are inactive for 3 years will be automatically closed.

How do I prevent this from happening?

• Continue to use your Branch account as often as possible.

What happens after I receive the account closure notice?

• Once you receive the closure notice, your account will automatically close in 30 business days. 
• During the 30-day timeframe your in-app functionality will be limited to:
  • viewing account statements
  • confirming and updating personal information
  • moving funds off of the account
• The following features will no longer be available:
  • your Branch card will no longer be active
  • any new deposits, withdrawals, recurring payments, and inbound transfers will no longer be processed

What if I want to keep my account open after receiving the closure notice?

• Once the account becomes permanently closed, you are welcome to sign up for Branch again using the information here: How do I Sign Up for Branch?
• If you received this notice and are still an active member for an organization that uses Branch, please reach out to our Support team.