How can I get an update on my dispute status?

Contacting Us About Ongoing Disputes:

• You should receive the first update about your dispute by the tenth business day after you submit the dispute form, and further updates will be sent to you via email
• For a status update on an existing dispute, respond to the confirmation email you received upon filing your dispute
  • The email will be from support@branchapp.com and will have the subject line “Branch Dispute Case” along with your case number

Related Articles:

• How do I file a dispute?
• Will I receive a provisional credit during the dispute process?