How can I fix time and attendance issues?

Organizations that partner with Branch, and utilize our Instant Pay feature, send us a file every morning that contains time and attendance information from the previous work day, and/or pay period for people in their organization.

Have you received an error message stating:

"No time and attendance information"?

If so, please reach out to your HR/People Team, payroll administrator, or direct manager, as they will be the best party to determine why you were not included in their time and attendance file.

• If they confirmed they have sent us all of your recent hours, and your account does not update within 48 hours, or for any other related issues, please reach out to Support.