If you're not receiving a "Thanks for subscribing" or other text messages from Branch on your Apple iOS device, this could indicate that your device is flagging our number as potentially spam/phishing related or has a setting that is accidentally blocking our number. Follow the troubleshooting steps below to verify and remedy the issue:
- Navigate to Settings
on an Apple iOS device.
- Scroll through the available options and select either Phone or Messages.
- Select Blocked Contacts.
- Verify that the following phone numbers are not on this list: 1 (612) 662-4975 or +1 (612) 662-4975.
- To unblock a contact, tap Edit then tap the red minus symbol (-) next to the number you want to unblock.
- Test the previous action you were attempting in our app to verify if the text message can now be received as expected.
Important to Note:
- Older versions of iOS may have different steps to navigate to remove a blocked number/contact. Please consult your device's manufacturer if you need assistance updating it to the latest supported version.