How do I change my phone number?

If you have a new phone number DO NOT create a new account. We cannot merge accounts or transfer account history at this time, so you will be starting from scratch on your new account if a second account is created. Please follow the instructions below that pertain to you. 

1. If you're still logged in, you can change your phone number through the app!
   • Just go to the profile page, click the gear icon in the top right, and you'll see an option to update your number. 
2. If you're unable to log-in and have not created a second account with your new number, follow these instructions: How do I recover my account if I changed my phone number?
3. You have already created a second account with your new phone number.
   • Please send your old phone number and new phone number to support@branchapp.com. 
   • A user is only able to have one active account at a time, so we will need to delete the old account
   • Unfortunately we cannot merge accounts or transfer account history at this time, so you will be starting from scratch on your new account.
   • Please note that we cannot delete an old account until all outstanding advances are paid, if you have outstanding/unpaid advances please reach out once those are paid.