If you chose an account during your bank setup, and Branch automatically reverted to a different checking account, we likely did so because we found another checking account with more reliable direct deposit history. If we're picking up the wrong direct deposits or you have direct deposits in multiple accounts, we may be able to get that fixed for you, but please take note of the following:
- The account you choose must be a checking account with a supported debit card.
- The account you choose must have two months worth of direct deposit history. If you recently moved your deposits from one account to another, you'll need to build up two months worth of history in your current account.
If you meet the above requirements, please submit a ticket here with a screenshot of your direct deposits as shown on your checking statement, and we'll do our best to get that fixed!