Connect with thousands of U.S. financial institutions securely through Branch's trusted third-party tool, Plaid. If you're experiencing difficulties linking your external bank within our app using Plaid, please refer to the error prompts and suggested solutions below:
Invalid credentials
Your institution does not recognize your username or password as correct. Please ensure that your credentials are functioning properly by logging in directly to your institution's online portal. If your credentials are working fine, try re-entering them in the Branch app
New username
If your username has recently changed, you need to add your account again with your updated username.
Your account setting are incompatible
The Multi-Factor Authentication method used by your institution to verify your identity is not compatible with Branch. We recommend visiting your institution's website and adjusting your security settings to include security questions instead of receiving another one-time code.
Updated bank account online settings
Financial institutions occasionally update their protocols for accessing online accounts. If this happens, it's best to contact your bank for further troubleshooting.
Log in at your institution's website and follow their instructions
Certain institutions may require you to log in through their main website to complete additional security steps or verify your attempt to add your account to Branch.
Incorrect answer to a security question
If you have answered the security questions for your account incorrectly, you will encounter this error. In such cases, we recommend reaching out to your bank for further assistance.
Online bank credentials not created
If you encounter this issue, we advise contacting your bank for further troubleshooting.
Important to Note:
- If the issue persists despite following these steps, Plaid might be unable to establish a connection with your institution at the moment. Typically, account connection errors are resolved by the account aggregators and banks within a few hours to a day. We suggest waiting for an appropriate time interval and attempting to connect to your institution again.
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