How do I sign up for a Branch card?
Within the app, from the Wallet tab! Make sure you download the latest version of the application from the App Store (iOS) or Google Play Store (Android).
How long does it take to receive my Branch card in the mail?
After you've ordered Branch debit card, it should arrive within 7-10 days. If not, definitely reach out to us.
How much can I load on my Branch Card?
You can load up to $10,000.00.
Please refer to the following support article for more information on adding funds to your Branch Digital Wallet: https://support.branchapp.com/hc/en-us/articles/360043910031-Adding-Funds-to-Your-Branch-Wallet-Debit-Card
How do I add my paycheck to my Branch Card?
Simply provide your employer with your Branch Wallet Direct Deposit Account and Routing number. It may take one or two pay cycles before you see funds deposited on your Branch Wallet. You can also generate a Payroll Direct Deposit Authorization form directly from the app and email it to your employer's payroll department.
**To find your account and routing numbers, click on your account numbers from the Wallet tab and enter your wallet passcode. You can also use our direct deposit form from the Add Funds section, and this auto-populates with your account information. You will simply need to e-mail it to your payroll administrator.
How do I load money from another Bank account to my Branch Card?
You can request a transfer of funds at through your other bank using your Branch Wallet account information to load funds to your Branch Digital Wallet.
Please refer to the following support article for more information on adding funds to your Branch Digital Wallet: https://support.branchapp.com/hc/en-us/articles/360043910031-Adding-Funds-to-Your-Branch-Wallet-Debit-Card
How do I get my paycheck early?
When you add your paycheck to Branch via Direct Deposit, you will automatically receive your money sooner than if you were to use paper checks, as paper checks usually take at least 1-2 days for the funds to clear. Additionally, if your employer supports it, we may be able to make your paycheck available up to 2 days early. For example, if you typically get paid on Fridays, and your employer runs payroll on Wednesdays, and we receive instruction from your employer about your pay on Wednesday, we will make these funds available to you by end of day Wednesday versus holding the funds until Friday. Timing may vary if we receive instructions from your employer on a bank holiday, in which case your funds will be posted the following business day.
Why do I have to give my Social Security Number (SSN)?
With Branch, you will be establishing a checking account with a debit card, and we need to be able to ensure that you are who you say you are. The Social Security Number (SSN) or Individual Tax Payer Identification Number (ITIN) will be used in conjunction with your name and date of birth to confirm your identity.
What if I don't have a Social Security Number (SSN)? If you do not have a Social Security Number (SSN), you may still try signing up for Branch card if you have an Individual Tax Payer Identification Number (ITIN)
Why do you need my date of birth (DOB)? Your date of birth, combined with your name and Social Security Number (SSN), will be used to prove that you are who you say you are and allow you to open up a checking account with debit card with Branch
Why do you need my physical address?
In order to prevent fraud, we ask that you provide a physical address that we can use to send your card to.
Why can't I send my card to a different address? For your protection, we do not allow sending cards to a different address from what is on your profile, because it is indicative of fraudulent behavior.
Can I get a second card for my account?
Secondary cards are not supported at this time. Each Branch user can only have one debit card at a time.
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