How much can I spend on my Branch Card?
You can spend $2500 per day and up to $2500 per transaction.
How much money can I take out from an ATM?
The transaction limit for cash withdrawal at an ATM with your Branch debit card is $400. We do currently have a limit of 2 cash withdrawals per day, and 15 cash withdrawals per month (this includes ATM withdrawals as well as cash back from a retailer). The monthly limit is $3000.
Can I still take pay advances before I get my Branch Card in the mail?
Yes! After you order your Branch Card, you can always have your pay advances sent instantly to your linked debit card for a small fee. After you receive your Branch Card and have activated it, you can start receiving your instant advances to your Branch Card for free.
Which ATMs can I use?
Free ATM access is available at Allpoint ATMs. The Allpoint Network allows Branch customers surcharge-free access to cash at over 40,000 locations. They're conveniently found in popular retailers — places you already know, love and shop every day. You can find your closest Allpoint ATM here.
The Branch Card also works at just about any ATM, with over 500,000 ATMs in the United States. Supported networks include Maestro, Cirrus, and Pulse. However, non-Allpoint ATM machines may charge a fee, which will be deducted from your account. Branch does not make any money off of these fees charged by the ATM machine. International ATMs are not supported at this time.
Can I use an International ATM?
As of right now, this is not supported. We will let you know when this functionality becomes available.
Are there any places I can't use my card?
You will not be able to make purchases at Adult stores or for Gambling related activities. Using your debit card for international purchases is currently not supported.
Can I use my Branch Card Internationally?
Using your debit card for international purchases is currently not supported. We will let you know when this functionality becomes available.
How do I send a check?
Sending checks is currently not supported, but will become available in Q4 of 2020.
How do I pay a bill using my Branch Wallet?
The most secure way of paying your bills online is to provide your debit card number to your biller. If your biller does not support getting paid via debit card, then you may provide your Branch Wallet account and routing number to them. Note, you should have the capability to pay manually via the biller website or setup auto pay. If your Branch Wallet account doesn't have enough funds to cover the cost of the bill, then we will reject the payment. You will not incur any overdraft charge, however, you will need to pay your biller by some other means.
What if I don't have enough money to pay for an upcoming bill?
If your Branch Wallet account doesn't have enough funds to cover the cost of the bill, then we will reject the payment. You will not incur any overdraft charge, however, you will need to pay your biller by some other means.
How do I get a free instant advance?
Instant advances are free when you put the advance on to the Branch Wallet and use your Branch Card. Fees are only charged when moving the money from the Branch Wallet to your linked bank account.
Comments
13 comments
Every time you call the number on the back of the card it says it's transferring you to customer service and it hangs
I decided to change my bank account to direct deposit into the branch account and I haven't seen my money yet
My payday is on the 5th my payroll was processed today now every time I use my PayPal account it goes in that night by 10:30 whatever day payroll is processed this bullshit app you can't even get anybody to respond to you
Out of all the apps Dave earning cash app I decide to put my money into this one and now I don't have any money
Still no deposit and still no response from a poor support or customer service or anybody
I'm in the same boat. Old bank always deposited funds on Wednesday at 9:10 like clock work. I changed due to fees. I will be changing back. Was told that since it was my first deposit it could be delayed I asked then when will it go in. I was told after midnight. Well it is is 5:44 on Thursday and still no deposit. I have sent numerous emails to be told it is being escalated and then when I reply back I get the canned response that we are working our way through tickets someone will contact you shortly. I'm sorry I transferred my money here and it was the first and will be the last deposit they get from me. I hope this helps you make the right decision.
6:15 and no deposit. Again another canned response back from customer service.
Almost 6:45 and still no money. Please think before going through what I'm going through
Now 7:02 an no deposit. My phones have been turned off because I had to midnight to make the payment. I haven't heard back from customer service still the same canned message
Now 7:45 and haven't heard from anyone and my money is still not in my account
Was wondering if cashback transaction go towards the ATM limit or the $2500 transaction limit
O just saw the answer in the article *face palm* so is it impossible to withdraw say 1-2000 from the card? Seeing as how there is the 2500 transaction limit?
Branch does indeed have a customer service phone number. It is 3233004063. Almost every time I called I have spoken to the same agent almost every time calling. Good luck, hope this helps!
Please sign in to leave a comment.