What do I do if I Notice an Unauthorized or Fraudulent Charge?

First things first, visit the Branch app and lock your card instantly. This will prevent further charges on your account.

• Use one of the following options to get in touch with us to report the charge:

1. 1. Call toll free +1 (833) 994-0430 to report the fraudulent charge
   2. Submit a ticket here.

• It is important to select the correct issue type when submitting your request. 

1. 1. Under Issue Type, select Card Issues and Transactions
   2. Select Dispute a Transaction
   3. Select Unrecognized Charge

Important to Note: Once an Unauthorized charge is reported, upon review your current active Branch card will become terminated and a new card has been ordered to ship to your address on file. You will receive a new card to that address within 8–12 business days.

Related Articles:

• How do I Lock & Unlock the Branch Card?
• What do I do if I lost my Branch Card or if it was Stolen?
• How do I File a Dispute?
• How do I Update my Shipping Address?