What do I do if I notice an unauthorized or fraudulent charge?

First things first, if you notice an unauthorized or fraudulent transaction, visit the Branch app and lock your card instantly. This will prevent further charges on your account. Next, file a dispute using the link below.

Important to Note:

• To file the dispute, make sure to complete the form in its entirety: https://branchapp.formcrafts.com/dispute-intake
• Branch incurs all charges and fees accrued during the dispute process. There is no fee to file a dispute on your end.
• If the transaction you wish to dispute is currently in a "Pending" status, please note that we won't be able to file a dispute yet. We can’t file disputes for transactions that haven’t settled to your account as there’s a possibility they might not post.

Related Articles:

• Should I file a dispute?
• Why do I have pending transactions?
• How do I lock & unlock my Card?
• Will I receive a provisional credit during the dispute process?