What do I do if I lost my card or if it was stolen?

If your card was lost or stolen, visit the app and lock your card instantly! This will prevent any fraudulent activity from happening.

Now that your card is locked, order a new card directly through the app, or call our 24/7 card support line at 1-833-994-0430.  

1. Navigate to the Wallet tab in the app
2. Tap the three dots on the top right corner of the card displayed to open the Card Controls menu
3. Tap Order Replacement Card
4. Select the reason. Once you have completed this process, your old card will automatically be deactivated and a new one will be on its way to your shipping address on file.

Important to Note:

• If you have already taken the steps above to order a replacement Branch Card from within the app but you still need to report unauthorized transactions, refer to the related articles below.

Related Articles:

• What do I do if I notice an unauthorized or fraudulent charge?
• How to lock & unlock my card?

If you have any other card-related questions, submit a form here to contact our Support team.