I forgot my Branch passcode, how do I reset it?
- If you are logged out of the app, and you are unable to access because the passcode was forgotten, please follow on below for steps to reset:
1. Click on the "forgot passcode" option when prompted to enter your Branch passcode
2. You'll receive a message that we've sent a reset code to your E-Mail address on file:
3. Check your E-Mail for the passcode reset request from Branch.
Please note - if you are not seeing the email right away:
- You may need to wait a few minutes for the email to come through
- Please check Junk/Spam folders
- Please keyword search your email inbox for passcode reset
4. Next, you'll enter the reset code sent to your email from Branch
5. Choose and enter a new 6 digit passcode
6. Confirm the new 6 digit passcode by re-entering
Now you should be all set!