How do I Reset my Passcode?

Your 6-digit passcode secures access to your Branch account.

• How to reset your passcode if logged out:

  1. Tap Log In
  2. Enter your phone number
  3. Enter the code that was sent to you via text
  4. Select Forgot Passcode
  5. Enter the code that was sent to your email on file
     • If you did not receive the email right away check your Junk/Spam folders.
  6. Enter your new desired passcode
  7. Confirm your new passcode

• How to reset your passcode if logged in:

  1. Navigate to the Account tab
  2. Tap Passcode
  3. Tap Reset Passcode
  4. Enter the code that was sent to your email on file
     • If you did not receive the email right away check your Junk/Spam folders.
  5. Enter your new desired passcode
  6. Confirm your new passcode

• How to turn on and off the "On Launch" passcode setting

  1. Navigate to the Account Tab
  2. Tap Passcode
  3. Flip the toggle switch next to On Launch to choose whether or not your app requires the passcode every time you open it up.
     • Branch highly recommends leaving this on for security purposes.