How do I order a Branch debit card?

Ordering a new card can be done within the app!

You may need to order a card for one of a few reasons:

• You would like a personalized card with your name on it
• Your card was lost or stolen
• Your card was damaged 
• You never received your card in the mail

The best way to order a card is through the app:

1. Navigate to the Wallet tab
2. Tap the three dots on the top right corner of the card displayed to open the Card Controls menu
3. Select Order Replacement Card
4. Select the option that best applies
5. From here, you can update your address too (if needed)

Important to Note:

• If you never received your card in the mail or you are ordering your first personalized card, you will want to select the Lost Card option.
• It takes 8–12 business days for the card to arrive once it's ordered (not including weekends). Keep a close eye on your mail—the card is delivered in a nondescript white envelope which can be easy to miss!