When Can I Expect my Tips and/or Mileage Payouts?

Payouts for tips and/or mileage differ depending on where you work. Some organizations get tip payouts multiple times a day, whereas some organizations only send payments out one time a day.

• If your organization sends us the tips and/or mileage information once a day, you should see those funds in your account the morning after your shift by no later than 11:00 a.m. CST. 
  • To check your tips and/or mileage payouts:
    • Navigate to the Wallet tab under "Transactions"

• If you haven't received your payment in the expected timeframe, there are a few things that could be going wrong. 
  1. Your manager did not run their end-of-day processes after your recent shifts.
  2. There were issues in your specific location pulling the previous day's data.
     
     • As a first step, we recommend reaching out to your manager to check on any issues on their end.
     • If your leadership confirms that they did send your tips and/or mileage information to us, then you can reach out to us here. 

Important to Note: If you drive for Spark Driver, follow the guidance here instead:

• Spark Driver: When am I Going to Receive my First Payment?