Purchasing Gas with my Branch Debit Card

For purchasing fuel with your Branch card "at the pump", a $50.00 temporary authorization is typically placed on your card. Assuming the purchase goes through, the $50.00 hold should come off the account within a day or two, or as soon as we see the final charge amount come through. If the $50 hold remains pending on your account longer than a couple of days, then it could take up to 9 days to come off of the account. Feel free to contact us at 866-547-2413 or from the Support section in the app if this happens. 

If your account balance is below the $50 authorization amount, the transaction will automatically be declined. In order to avoid this, you may want to pre-pay for the gas instead of paying at the pump. This will ensure that there will be no hold placed on your account, and as long as you have enough in your account to cover the amount of gas you will be purchasing you should not have any issues!

If you have any further questions about this, please reach out to us at 866-547-2413 or reach out to us through the Support section in the app.