IMPORTANT NOTE: Branch Support is only equipped to answer questions about the Branch Digital Wallet. For any questions related to deliveries, Spark app functionality, payment amounts, etc, we recommend that you reach out to DDI directly through their payment support form.
When am I going to receive my first payment?
The first payment will be sent to the Branch wallets late evening, August 10th.
What days will be included in my first payment?
Your August 10th payment will include deliveries made between 8/2-8/8.
How do I set up my bank account so that my funds will deposit there?
You will need to actively transfer funds to your external bank account anytime you'd like to move funds there. There is no way to set up your account so that funds automatically move to an external bank account. To do this, you will click Move Funds from the Digital Wallet tab and select the transfer option that you'd like to use.
Should I get a Branch debit card?
We highly recommend ordering a Branch debit card! Branch has a network of free ATMs, our card is accepted anywhere that takes MasterCard, and we don't charge any overdraft fees. Our debit card is a great option for spending your money right away!
When will I begin receiving payments daily?
Payouts are expected to become daily sometime in September - exact date is TBD.
My address in the system is incorrect. How do I change it?
Reach out to Branch through the support section in the app with your new address. We will verify that and get it updated as soon as we can.