Why is my Activation Link Not Working?

We're sorry that you're having issues with your activation link.

For Spark Drivers only: To access your activation link, log in to your Spark profile at https://my.ddiwork.com.

• Troubleshooting steps:

  • Make sure you're tapping the link from a smartphone, not from your computer. We don't currently have a desktop or web browser version of the Branch app.
  • Make sure you're not connected to a VPN.
  • If you already have the Branch app downloaded, please go back to the activation link and tap the link again.
  • If you already have the Branch app downloaded and tapping the link still doesn't work, try uninstalling the app and going back to the link again.
  • If you don't have the Branch app downloaded and the link won't open, try downloading the Branch app from your mobile device's app store (our icon is green with a white leaf), then go back to the custom link and tap it once more. 

Important to note: Once you tap the activation link, you should be redirected to either download Branch, or to open the link with the Branch app. You will see a welcome page with a button that says Continue, then you'll be prompted to enter the last four digits of your social security number. If you're seeing a page that asks for the last four digits of your social security number, you're in the right place! If you continue to have trouble claiming your Branch Wallet, submit a ticket here. 

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