What is Branch’s Role in the Dispute Process?

Branch will be your advocate through the entire process.

We will make sure all federal and state regulations are followed while your claim is investigated and attempt to recover funds from merchants on your behalf when applicable. One of our top priorities is to provide you with the best experience possible. The process can take up to 90 days to complete and we will email you real-time updates as they occur. 

Contacting Branch regarding a dispute

At this time, the Disputes Representatives at Branch communicate with you through email correspondence. However, our Customer Support team is equipped to receive dispute claims and provide status updates.

• For a status update:
  • Submit a ticket here.
• To file a dispute:

  • Follow the steps in the article here.