What is Branch’s role in the dispute process?

Let Branch be your trusted partner throughout the entire dispute resolution process.

Rest assured, we are committed to ensuring strict adherence to federal and state regulations while thoroughly investigating your claim. Whenever applicable, we will diligently pursue the recovery of funds from merchants on your behalf. Our utmost priority is to deliver the finest experience to you. Although the process may take up to 90 days to complete, we will keep you informed in real-time through email updates as each milestone occurs.

Getting in Touch Regarding Ongoing Disputes

• Within ten business days of submitting your dispute form, you can expect the first update regarding your case. Subsequent updates will be promptly sent to your email address.
• To inquire about the status of an existing dispute, simply respond to the confirmation email you received when filing your dispute. Please ensure that your reply is directed to support@branchapp.com and includes the subject line "Branch Dispute Case" along with your unique case number.

Click here to file a new dispute: https://branchapp.formcrafts.com/dispute-intake