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Branch Help Center
Categories
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Disputes
Information about filing disputes for unrecognized charges, or for issues with a purchase you made.
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Account Setup & Maintenance
Find solutions for issues related to setting up your account, logging in, and updating your account information
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Card Issues and Transactions
Information about ordering and activating your card, pending or declined transactions, and our rewards program.
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On-Demand Pay/Advances
Information about advancing, paybacks, and other On-Demand Pay questions.
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Direct Deposits & Payouts
Details on how to set up direct deposits, plus the expected timeframe for paychecks, tips, and mileage.
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Add Funds/Move Funds
Information about outbound transfers, adding funds to Branch, and ATM/cash back.
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Features and Services
Information about features and services in the Branch app outside of the Digital Wallet and Branch card.