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Branch Help Center
Information about filing disputes for unrecognized charges, or for issues with a purchase you made.
Account Info or Login Issues
Issues logging into your account, directions on how to update account info, and resources on how to contact us.
Information on how to create or delete your Branch Account.
Card Issues and Transactions
Information about ordering and activating your card, pending or declined transactions, and our rewards program.
Instant Pay or Payback
Information about advancing, paybacks, and other Instant Pay questions.
Last or Expected Employer Payout
Details on how to set up direct deposits, plus the expected timeframe for paychecks, tips, and mileage.
Moving/Accessing My Funds
Information about outbound transfers, Apple/Google Pay, adding funds to Branch, and ATM/cash back.
Information about how to manage your Branch Direct account.