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Branch Help Center
Categories
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Disputes
Information about filing disputes for unrecognized charges, or for issues with a purchase you made.
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Account Info or Login Issues
Issues logging into your account, directions on how to update account info, and resources on how to contact us.
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Account Setup
Information on how to create or delete your Branch Account.
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Card Issues and Transactions
Information about ordering and activating your card, pending or declined transactions, and our rewards program.
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Instant Pay or Payback
Information about advancing, paybacks, and other Instant Pay questions.
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Last or Expected Employer Payout
Details on how to set up direct deposits, plus the expected timeframe for paychecks, tips, and mileage.
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Moving/Accessing My Funds
Information about outbound transfers, Apple/Google Pay, adding funds to Branch, and ATM/cash back.
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Branch Direct
Information about how to manage your Branch Direct account.
