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Account Info or Login Issues
Issues logging into your account, directions on how to update your account information, and resources on how to conta...
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Account Setup
Information on how to create or delete your Branch Account.
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Card Issues and Transactions
Instructions on how to order/activate your Branch Debit Card, handle pending/declined/unauthorized transactions, and ...
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Instant Pay or Payback
Information regarding advancing, paybacks, and other instant pay information.
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Last or Expected Employer Payout
Detail on how to set up direct deposits and the expected timeframe for deposits and tips & mileage.
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Moving/Accessing My Funds
Information regarding outbound transfers, apple/google pay, adding funds to Branch, and ATM/cash back.
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Administrative Support
Click here if you have questions about administering your organization
