After submitting a dispute, you will receive all updates via email. You can also check the status of your dispute and see any updates in the app!
- Navigate to the Account tab
- Scroll down to the "Wallet" section
- Tap on View Disputes
- The status of your open claim(s) and any updates are shown.
For any questions regarding an existing dispute, respond to the confirmation email you received upon filing your dispute.
- The email will be from disputes@info.branchapp.com and will have the subject line [#Secure# Message from Branch Messenger, Inc] along with your claim number.
- Please be sure the email address you provided when the dispute was filed is valid and that the account storage is not full. You will not receive dispute communications if the email provided is incorrect or if the mailbox is full.
Important to Note:
- Branch is unable to expedite the processing of claims. All disputes will follow the communicated resolution timeline, ensuring thorough review and handling.
- Our emails may get filtered to other folders such as Spam, Junk, or Promotions. To ensure that you receive all dispute related communications, please add the email address disputes@info.branchapp.com to your contacts list.
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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.