First things first, if you notice an unauthorized or fraudulent transaction, visit the Branch app and lock your card immediately. This will prevent further charges on your account. Next, file the dispute.

File a Dispute In-App

You can file a dispute directly in the app using one of the following methods:

1. From the Account Tab

   • Scroll to the Wallet section.
   • Tap View Disputes.

2. From the Wallet Tab

   • Scroll to Transactions.
   • Tap on the transaction you wish to dispute to open the details screen.
   • In the Actions section, tap Dispute Transaction.

File a dispute from the Account tab or by selecting a transaction and tapping Dispute transaction

Contact Support to File a Dispute

You can also reach out to us directly for helping with filing a dispute:

Send a Chat through the app:

1. Tap the Account icon at the bottom of the app (icon looks like a person).
2. Tap Support in the upper right-hand corner.
3. Select Chat.

Give us a call:

• Contact our support team at 866-547-2413 to begin the dispute filing process.

Note: Dispute phone hours of operation are Monday-Friday, 8:00 a.m. - 5:00 p.m. CT. 

• Closed on federal holidays

Important to Note:

• Branch incurs all fees accrued during the dispute process. There is no fee to file a dispute on your end.

Related Articles:

• Should I file a dispute?
• Why do I have pending transactions?
• How do I lock & unlock the Branch card?
• Will I receive a provisional credit during the dispute process?