There are several ways you can contact Branch!
Before you reach out to support, have you tried searching for your question? We may have an article that can answer your question right away!
Live Chat Branch Support
For the quickest response, please open one of the links below on your mobile device to access live chat support.
Access Chat Support Now in the Branch Help Center
Click on the blue chat bubble button in the lower right corner of your screen for help right now!
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Reach out directly through the Branch app
Visit the Support section from your Account tab to submit a ticket directly to Branch's Support team. Reaching out through the app ensures that your ticket gets to the correct team so that we can help you in the most timely manner.
Give us a call
Call Branch Support: +1-956-625-9896
Phone Support Hours:
- Days: Monday to Friday
- Hours: 8:00 AM - 5:00 PM CST
Sign up through your employer?
Call the business-only phone number provided by your employer. This will ensure the quickest possible response.
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.