If you received an account closure notice, your Branch account is scheduled to be closed within 30 days. Accounts that have been inactive for 18 months are automatically closed.

Account Limitations

During the 30-day timeframe, your in-app functionality will be limited to:

• Viewing account statements
• Confirming and updating personal information
• Moving funds off of the account

The following features will no longer be available:

• Your Branch card will be deactivated
• No new deposits, withdrawals, recurring payments, or inbound transfers will be processed

What Should I Do Next?

Although the closure process cannot be stopped, you still have the opportunity to transfer any remaining funds from your Branch Wallet to an external bank account or another supported method.

Once the account becomes permanently closed, you may sign up for Branch again using the information here: How do I Sign Up for Branch?

Still need help?

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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.