How do I Delete my Branch Account?

We're sorry to hear that you want to delete your account. 

• Here are a few things to check before we can assist you with deactivating your Branch Account:

1. 1. Do you have any outstanding advances?
   2. Do you have an available account balance?
   3. Do you have pending transactions?

• If you answered yes to any of the questions above:
  • We will not be able to move forward with closing your account. We would recommend reaching out once you can answer no to the questions above.

• If you answered no to all of the questions above:
  • Please reach out to us here to have your account fully deactivated.
    • Select issue type Account Info or Login Issues → Delete my Card or Account → Delete Branch Account

Important to Note: If you are wanting to delete your account due to the removal of Instant Pay (advances) or your employment ending with your organization, please keep in mind that you can continue to take advantage of the many benefits that a Branch account offers. Some of these features include no minimum balance requirement, no monthly/annual fees (no-fee checking account), up to two-day early pay, no-fee ATMs, and auto-budget.

If there is any constructive feedback you'd be willing to provide (in regards to why you'd like to delete your account or any other reason), it would be much appreciated! Click this feedback link and fill out the form to get that started.