If you have an active Branch Wallet, you will need to reach out to Branch Support here in order have your account fully deactivated.
If you don't have an active Branch wallet, you can delete your account without Branch's help. To disconnect your bank and debit card accounts - toggle to the "Access" tab (Dollar sign icon) and click the settings gear icon in the upper right hand corner of your Pay page. From there you can select "Disconnect Account".
To remove your account, click the three bars in the top left corner of the app. Click My Workplaces. Then click the Remove Workplace button in iOS or the trash can icon in Android next to each of your locations. Once all locations are removed, your account will be deleted. After that, simply delete the app from your phone, and you're all set!
We are always interested in making Branch a better product. If there's anything we could have done to better suit your needs, we'd love to hear from you! Please send feedback here .