If your card was lost or stolen, visit the Branch app and lock your card immediately, this will prevent any fraudulent activity from happening.
- Now that your card is locked, order a new card directly through the app, or call our 24/7 card support line at +1 (769) 227-3737.
Important to Note:
- If you have already taken the steps to order a replacement card from within the Branch app but you still need to report unauthorized transactions, refer to the related articles below.
Related Articles:
Still need help?
Call Branch Support: 866-547-2413
Phone Support Hours:
- Days: Monday to Friday
- Hours: 8:00 AM - 5:00 PM CST
Branch is not a bank. Banking services are provided by Evolve Bank & Trust, Member FDIC. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. The Branch Mastercard Debit Card is issued by Evolve Bank & Trust pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.