If your card was lost or stolen, visit the Branch app and lock your card immediately, this will prevent any fraudulent activity from happening.
- Now that your card is locked, order a new card directly through the app, or call our 24/7 card support line at +1 (956) 625-9896.
Important to Note:
- If you have already taken the steps to order a replacement card from within the Branch app but you still need to report unauthorized transactions, refer to the related articles below.
Related Articles:
Still need help?
Call Branch Support: 866-547-2413
Phone Support Hours:
- Days: Monday to Friday
- Hours: 8:00 AM - 5:00 PM CST