If your card was lost or stolen, visit the Branch app and lock your card immediately, this will prevent any fraudulent activity from happening.
Now that your card is locked, order a new card directly through the app, or call our 24/7 card support line at +1 (956) 625-9896.
- Navigate to the Wallet tab in the app.
- Tap the three dots on the top right corner of the card displayed to open the "Card Controls" menu.
- Tap Order Replacement Card.
- Select the reason. Once you have completed this process, your old card will automatically be deactivated and a new one will be on its way to your shipping address on file.
Important to Note:
- If you have already taken the steps above to order a replacement card from within the Branch app but you still need to report unauthorized transactions, refer to the related articles below.
Still need help? For the quickest resolution, access one of the links below from your mobile device to engage in live chat support.
Alternatively, you can submit a support request here through our website.