Ordering a new card can be done within our app at no cost to you whenever one is needed!
Common reasons to order a card:
- You would like a personalized card with your name on it.
- Your card was lost or stolen.
- Your card is damaged.
- You never received your card in the mail.
The best way to order a card is through the app:
- Navigate to the "Wallet" tab in our app.
- Tap the three dots on the top right corner of the card displayed to open the "Card Controls" menu.
- Select Order Replacement Card.
- Select the option that best applies.
- From here, you can update your address too (if needed).
Important to Note:
- If you never received your card in the mail or you are ordering your first personalized card, you will want to select the Lost Card option.
- It takes 8–12 business days for the card to arrive once it has been ordered (not including weekends). Keep a close eye on your mail—the card is delivered in a nondescript white envelope which can be easy to miss!