We're sorry that you're having issues with your activation link.

Troubleshooting Steps

• Make sure you're tapping the link from a smartphone, not from a computer. We don't have a desktop or web browser version of the app.
• Make sure you're not connected to a VPN.
• If you already have the app downloaded, please go back to the activation link and tap the link again.
  • If tapping the link still doesn't work, try uninstalling the app and returning to the link again.
• If you don't have the app downloaded and the link won't open, try downloading the app from your mobile device's app store, then go back to the custom link and tap it once more. 

Important to Note:

• When you tap the activation link, you should be redirected to either download Branch, or to open the link with the app.
• You will see a welcome page with a button that says Continue, then you'll be prompted to enter the last four digits of your social security number.
• If you're seeing a page that asks for the last four digits of your social security number, you're in the right place! If you continue to have trouble accessing your account, reach out for further help.

Branch is not a bank. Banking services are provided by Evolve Bank & Trust, Member FDIC. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. The Branch Mastercard Debit Card is issued by Evolve Bank & Trust pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.