We're sorry that you're having issues with your activation link.

Troubleshooting Steps

• Make sure you're tapping the link from a smartphone, not from a computer. We don't have a desktop or web browser version of the app.
• Make sure you're not connected to a VPN.
• If you already have the app downloaded, please go back to the activation link and tap the link again.
  • If tapping the link still doesn't work, try uninstalling the app and returning to the link again.
• If you don't have the app downloaded and the link won't open, try downloading the app from your mobile device's app store, then go back to the custom link and tap it once more. 

Important to Note:

When you tap the activation link, you should be redirected to either download Branch, or to open the link with the app. You will see a welcome page with a button that says Continue, then you'll be prompted to enter the last four digits of your social security number. 

If you receive an error when submitting your information during signup:

• Try submitting again. Temporary errors sometimes resolve on their own.
• If the error includes a specific message, read it carefully,  it may tell you which field needs to be corrected. If the error persists, contact support using the chat button in the app.

If you receive an error that your Social Security Number doesn't match during signup:

• Double-check that you're entering the last 4 digits of your Social Security Number exactly as they appear on your Social Security card.

• If the digits are correct and the error persists, the information on file with your employer may not match. Contact your employer or payroll administrator to verify that your SSN is recorded correctly in their system. 

If you entered incorrect information such as the wrong Social Security Number during signup and are unable to go back and correct it:

• Do not attempt to create a new account. This will not resolve the issue and may cause additional errors.
• Contact your employer or payroll administrator. They will need to verify that the correct information is on file before you can complete your setup.

If your address isn't being accepted during signup:

• Make sure you're entering a physical street address. P.O. boxes cannot be used.
• If your address includes an apartment or unit number, make sure it's included.
• If your address still can't be verified, you can choose to proceed, but note that card delivery may be affected if the address can't be confirmed.

If you continue to have trouble accessing your account, reach out for further help.

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.