You can update your email on file under your profile settings in the app!
How to update your email address:
- Navigate to the account tab within the app.
- Tap on Profile.
- Enter your wallet passcode.
- Next to your current email, tap the arrow icon.
- Enter your new email address.
- Check the new email entered to verify the update.
- Continue to the next verification step.
- Check your text messages for a verification text.
- 🥳 Success! Your email has been updated!
If you don't receive the verification email after updating your email address:
Confirm your new email address was entered correctly. If you notice a typo, repeat the steps above with the correct address.
Once confirmed:
- Verify you have access to the new email account and can receive messages there.
- Check your Spam, Junk, and Promotions folders, and search your inbox for messages from "Branch."
If you've completed the above steps and still don't receive the verification email, reach out to Support using the options below.
Still need help?
Reach out to us via Chat 24/7
In-App Chat (For Best Experience)
Select profile icon (bottom right corner)
Click the Support Icon (top right corner)
Can't Log In?
Click the bubble in the bottom right to access Help Center Chat
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.