How do I update my phone number?

If you're logged in to the Branch App

1. Navigate to the Account tab (icon of a person).
2. Tap Profile.
3. Enter your Branch Wallet passcode to access your profile settings.
4. Tap on the right arrow > next to your existing phone number.
5. Enter your new phone number.
   • The new number must use a supported country code (U.S. +1, Mexico +52, Canada, and others). If yours doesn't, contact support.
6. Enter the six-digit verification code sent to your new number.
7. Check your email on file for a confirmation link. If it isn't in your inbox, check your spam, junk, or promotions folder, or search for "Passcode Reset."
8. Tap Verify Phone Number in the email.
   • This step must be completed on the device with the Branch App installed.

If you're logged out but still have access to your old number

1. Tap I Already Have an Account on the launch page of the Branch App.
2. Tap Find Account below the phone number entry box.
3. Enter your old phone number.
4. Enter your Branch Wallet passcode.
5. Enter your new phone number.
   • The new number must use a supported country code (U.S. +1, Mexico +52, Canada, and others). If yours doesn't, contact support.
6. Enter the six-digit verification code sent to your new number.
7. Check your email on file for a confirmation link. If it isn't in your inbox, check your spam, junk, or promotions folder, or search for "Passcode Reset."
8. Tap Verify Phone Number in the email.
   • This step must be completed on the device with the Branch App installed.

If you no longer have access to your old number

Contact our Support team for help. Since you won't be able to use in-app chat without logging in, the options below don't require app access:

• Help Center chat: From any page on the Branch Help Center, tap or click the chat bubble in the bottom right corner to start a conversation.
• By phone: Call our Support line to speak with our team directly.

Have your email address on file ready. Our team can complete the update without access to your old number.

Don't create a new account if your number has changed — creating a second account may limit your access.

Related Articles:

• How do I log into the app?
• Why am I not receiving the text code to login?
• How do I reset my passcode?
• Branch Profile Guide

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.