Experiencing challenges with missing hours indicates that there has been an issue with receiving reported hours for your current pay period.

If you’re unable to take an advance because some of your hours appear to be missing, there may be an issue with receiving the reported hours. Follow these steps to troubleshoot:

How to troubleshoot:

• Double-check your logged hours: Ensure that all your hours are recorded correctly in your employer’s system. Missing or incorrectly logged hours could prevent them from being received.

• Reach out to Support: If your hours are correctly logged but are still not showing up in the app, contact our support team for assistance.

Important to Note: 

• Branch is unable to override the information we are provided. However, we are happy to investigate the root cause of your issue and provide guidance on any necessary next steps. 

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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.