Experiencing challenges with missing hours indicates that no reported hours have been received for your current pay period.
Organizations that partner with Branch and utilize our Instant Pay feature, send us a file every morning containing reported hour details from the previous work day or pay period for individuals in their organization.
How to troubleshoot:
- If you're unable to advance due to missing hours, please contact your HR/People Team, payroll administrator, or direct manager, as they are best suited to determine why you were not included in their reported file.
Important to Note:
- If you receive confirmation that your recent hours have been sent to us and your account does not update within 48 hours or for any other related issues, please reach out to Support.
- Branch is unable to override the information we are provided. However, we are happy to investigate the root cause of your issue and provide guidance on any necessary next steps.
Still need help? For the quickest resolution, access one of the links below from your mobile device to engage in live chat support.
Alternatively, you can submit a support request here through our website.