To ensure that you can receive verification texts, please follow these troubleshooting tips:
Double-check that you are entering only the 10 digits of your phone number without adding any extra characters or digits.
- Ensure that you provide a conventional phone number, not one generated by an app.
Ensure that you are connected to a WiFi network or have a stable network connection that allows you to receive text messages.
If you're still experiencing issues and want to start receiving verification codes again, you can take the following steps:
Send a text message with the word "START" to one of the following phone numbers: (844) 595-1776 or (323) 435-8078.
Once you've sent the message, you should receive a confirmation that you have been successfully re-subscribed.
After completing this process, you should be able to receive verification codes when attempting to log in!
Still need help? For the quickest resolution, access one of the links below from your mobile device to engage in live chat support.
Alternatively, you can submit a support request here through our website.
Important to Note:
- For a more effective resolution, providing screenshots of any specific error messages you encounter would be extremely beneficial.