To ensure that you can receive verification texts, please follow these troubleshooting tips:
Troubleshooting Tips
- Ensure you're entering only the 10 digits of your phone number, with no extra characters.
- Use a conventional phone number, not one generated by an app.
- Verify that you’re connected to WiFi or have a stable network connection.
Steps to Re-subscribe
If you're still experiencing issues and want to start receiving verification codes again, you can take the following steps:
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Send a text message with the word "START" to the following phone number: (844) 595-1776.
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Once you've sent the message, you should receive a confirmation that you have been successfully re-subscribed.
Unblocking a Number
Apple iOS Device
- Go to Settings.
- Tap Phone or Messages.
- Select Blocked Contacts.
- Check if the number 1 (612) 662-4975 is blocked.
- If blocked, tap Edit and remove the number by tapping the red minus symbol (-).
- Test if you can now receive messages.
Android device
- Open the Phone app.
- Tap the three-dot menu in the top right.
- Go to Settings > Blocked numbers.
- Find the blocked number, and tap the "X" or Unblock option.
Still need help?
Call Branch Support: 866-547-2413
Phone Support Hours:
- Days: Monday to Friday
- Hours: 8:00 AM - 5:00 PM CST
Important to Note:
- For a more effective resolution, providing screenshots of any specific error messages you encounter would be extremely beneficial.
- If issues persist, contact your cell provider to check for blocked numbers or spam settings.
- For more detailed instructions, refer to your device's operating system (iOS/Android) documentation.