A pending transaction is a transaction that has been initiated or pre-authorized but has not been completed.
Pending transactions appear at the top of your Transactions list under "Pending"
Why Pending Transactions Happen
- Merchants can initiate pending funds to ensure you’re able to transact the final amount, such as with gas or renting a car.
- If a transaction is in a pending state and hasn't cleared within the same business day, this likely means it was actually declined and will be returned to your account in due time.
- Most merchants will reimburse pending transactions within 1–3 business days. However, if the reversal by the merchant doesn’t work, our bank will hold the transaction for a given timeframe depending on the type of merchant:
- Gas Station: Up to 1 calendar day (24 hours)
- Everyday Purchase: Up to 9 calendar days
- Hotel or Travel: Up to 15 calendar days
- Rental Car: Up to 30 calendar days
Tips on Avoiding Pending Holds
- Avoid problematic vendors
- Some gas stations (including Circle K and QuikTrip) have longer and higher pending gas holds than others.
- Pay for fuel inside
- By paying inside, you''l avoid the pending holds being placed on your account.
Important to Note: If a debit card transaction was declined, but you still seeing it's pending on your Branch card, please reach out to the merchant to make sure that this was declined and see if they can release those funds to you. If the merchant says they have released funds, most of the time you'll see this pending transaction be canceled in one to three business days.
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