First things first, if you notice an unauthorized or fraudulent transaction, visit the Branch app and lock your card immediately which will prevent further charges to your card. Next, file a dispute.
You can file a dispute in the app! There are two ways to do so:
|
|
File a dispute from the Account tab or by selecting a transaction and tapping Dispute transaction
You can also reach out to us directly for helping with filing a dispute:
Send a Chat through the app:
- Tap the Account icon at the bottom of the app (icon looks like a person).
- Tap Support in the upper right-hand corner.
- Select Chat.
Give us a call:
- Contact our support team at 866-547-2413 to begin the dispute filing process.
Important to Note:
- Our Support hours of operation are Monday-Friday, 8:00 a.m. - 6:00 p.m. CT.
- Branch incurs all fees accrued during the dispute process. There is no fee or cost on your end to file a dispute.
- If the transaction you wish to dispute is currently in a "Pending" status, please note that we will not be able to proceed with the dispute process until the transaction is settled to your account (as there’s a possibility it might not post).
Related Articles:
- Should I file a dispute?
- Why do I have pending transactions?
- How do I lock & unlock my Card?
- Will I receive a provisional credit during the dispute process?
Branch is not a bank. Banking services are provided by Evolve Bank & Trust, Member FDIC. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. The Branch Mastercard Debit Card is issued by Evolve Bank & Trust pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.