First things first, if you notice an unauthorized or fraudulent transaction, visit the Branch app and lock your card immediately which will prevent further charges to your card. Next, file a dispute.

You can file a dispute in the app! There are two ways to do so:

File a dispute from the Account tab or by selecting a transaction and tapping Dispute transaction

You can also reach out to us directly for helping with filing a dispute:

Send a Chat through the app:

1. Tap the Account icon at the bottom of the app (icon looks like a person).
2. Tap Support in the upper right-hand corner.
3. Select Chat.

Give us a call:

• Contact our support team at 866-547-2413 to begin the dispute filing process.

Important to Note:

• Our Support hours of operation are Monday-Friday, 8:00 a.m. - 6:00 p.m. CT.
• Branch incurs all fees accrued during the dispute process. There is no fee or cost on your end to file a dispute.
• If the transaction you wish to dispute is currently in a "Pending" status, please note that we will not be able to proceed with the dispute process until the transaction is settled to your account (as there’s a possibility it might not post).

Related Articles:

• Should I file a dispute?
• Why do I have pending transactions?
• How do I lock & unlock my Card?
• Will I receive a provisional credit during the dispute process?