First things first, if you notice an unauthorized or fraudulent transaction, visit the Branch app and lock your card immediately which will prevent further charges to your card. Next, file a dispute.
Important to Note:
- When filing a dispute, make sure to complete the Dispute Intake form in its entirety: https://branchapp.formcrafts.com/dispute-intake
- Branch incurs all fees accrued during the dispute process. There is no fee or cost on your end to file a dispute.
- If the transaction you wish to dispute is currently in a "Pending" status, please note that we will not be able to proceed with the dispute process until the transaction is settled to your account (as there’s a possibility it might not post).