Our system will post a return as soon as it is fully received in your account.
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In some cases, a refund can take several business days to appear on your account after the merchant successfully processes it.
- There may be an extended waiting period for refunds from certain merchants, which is why you would see a refunded transaction in a "pending" state on your Branch account.
- The amount of time it takes to receive a refund from the merchant varies from merchant to merchant. Holidays and other factors can add to the wait time.
- Once the refund authorization has fully cleared, you will see the funds become available in your account.
- There may be an extended waiting period for refunds from certain merchants, which is why you would see a refunded transaction in a "pending" state on your Branch account.
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We are not able to expedite the status of a refund.
- If you are not seeing the expected refund listed on the Wallet page of your app, that means we cannot see it on our end either. Additionally, we do not have a way to expedite those funds posting to the account from the refund.
Important to Note:
- If the merchant advised you of an expected timeframe that has now passed, reach out to us with the following information:
- What the communicated timeframe for the refund was.
- How the refund was sent to your account (debit card return, ACH type transfer).
- Any formal documentation (like a receipt from their system) that shows they processed a refund.
Still need help?
Call Branch Support: 866-547-2413
Phone Support Hours:
- Days: Monday to Friday
- Hours: 8:00 AM - 5:00 PM CST
Branch is not a bank. Banking services are provided by Evolve Bank & Trust, Member FDIC. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. The Branch Mastercard Debit Card is issued by Evolve Bank & Trust pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.