We strive to post direct deposits to your account as soon as they reach our bank. However, until we receive the deposits, we do not have visibility into their status.
If your expected payout or paycheck is missing, here are some common reasons to consider:
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Processing Times: Payouts and paychecks may be delayed depending on when your employer processes and sends the payment. Check with your employer or payroll department to confirm the processing schedule.
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Holidays and Weekends: Bank holidays or weekends can impact the timing of when payments are sent and received. Payments made before or after a weekend/holiday might not be available until the next business day.
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Incorrect Information: Ensure that your payroll information, such as your bank account or payment details, is accurate. Incorrect details could cause delays or prevent the payout from being processed successfully.
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Payment Method: Confirm the payment method your employer uses. Direct deposits and other transfer methods can vary in how long they take to process.
If you have verified all the information mentioned above and are still unable to locate your expected deposit, please reach out to us with the following details:
- Trace number: A 15-digit number associated with the deposit. Contact your payroll department to obtain this information.
- Date the deposit was sent.
- Expected posting date.
- Exact amount of the expected deposit.
Still need help?
Call Branch Support: 866-547-2413
Phone Support Hours:
- Days: Monday to Friday
- Hours: 8:00 AM - 5:00 PM CST
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