How do I reset my passcode?

Resetting your passcode while logged out

1. Tap I Already Have an Account.
2. Enter your phone number.
3. Enter the code sent by text.
4. Tap Forgot Passcode when the Branch App asks for your Wallet passcode.
5. Enter your new passcode.
6. Confirm your new passcode.
7. Check the email address on file for a reset link.
   • If you can't find the Passcode Reset Request email, check all of your email folders (Inbox, Spam/Junk, and Promotions), or search your email for "Passcode Reset."
8. Tap Reset Passcode in the email.
   • Open the email on the device where the Branch App is installed.
9. Enter your new passcode when the Branch App prompts you.

Resetting your passcode while logged in

1. Navigate to the Account tab.
2. Tap Passcode.
3. Tap Reset Passcode.
4. Enter your new passcode.
5. Confirm your new passcode.
6. Check the email address on file for a reset link.
   • If you can't find the Passcode Reset Request email, check all of your email folders (Inbox, Spam/Junk, and Promotions), or search your email for "Passcode Reset."
7. Tap Reset Passcode in the email.
   • Open the email on the device where the Branch App is installed.

What to do if your passcode reset link expired

If your passcode reset link expired, follow these steps.

1. Wait 15–30 minutes before you try again.
2. Repeat the reset steps above to send a new Passcode Reset Request email.
3. Open the most recent Passcode Reset Request email.
4. If the link still doesn't work, clear your browser cache or try a different browser.

What to do if you don't have access to the email on file

The Branch App sends the passcode reset link to the email address on file for your Branch account. If you don't have access to that email, contact Branch Support through In-App Chat. If you can't log in, use Help Center Chat.

What to do if the Branch App shows a new device message

If the Branch App shows "You're attempting to log in with a new device," Branch Support needs to add the device to your account before you can log in. See Login Guide for the full list of login blocks.

Adjusting the "On Launch" passcode setting

1. Navigate to the Account tab.
2. Tap Passcode.
3. Tap the toggle switch next to On Launch to choose whether the Branch App asks for your passcode each time you open it.
   • When On Launch is on, the Branch App asks for your passcode every time you open it. Branch recommends leaving this setting on for security.
   • When On Launch is off, the Branch App doesn't ask for your passcode when you open it. The Branch App still asks for your passcode for tasks such as starting a transfer.

If the steps above don't work as expected, check the App Store or Google Play Store for a Branch App update and update your device if needed.

Related Articles

• How do I log into the app?
• Login Guide
• Why am I not receiving the text code to login?
• How do I update my email?

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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.