When updating or editing a card for transfers, a security verification link is sent for confirmation. If you're experiencing difficulty receiving it, follow these troubleshooting steps:
Try Resubscribing to the Text Messaging Service
- Attempt to re-engage in the system by sending a text message to phone number +1 (612) 662-4975 with the following one word: START
- If everything goes as expected, you'll receive a message saying you have been successfully subscribed. When you receive that message, please re-attempt to add, or edit your card in our app.
Unblock the Phone Number on your Device
If you're still not receiving a "Thanks for subscribing" or other text messages from Branch on your device, this could indicate that your device is flagging our number as potentially spam/phishing related or has a setting that is accidentally blocking our number. Follow either of the troubleshooting methods below to verify and remedy the issue based on the device you're using:
Still need help? For the quickest resolution, access one of the links below from your mobile device to engage in live chat support.
Alternatively, you can submit a support request here through our website.