When updating or editing a card for transfers, a security verification link is sent for confirmation. If you're experiencing difficulty receiving it, follow these troubleshooting steps:
Try Resubscribing to the Text Messaging Service
- Attempt to re-engage in the system by sending a text message to phone number +1 (612) 662-4975 with the following one word: START
- If everything goes as expected, you'll receive a message saying you have been successfully subscribed. When you receive that message, please re-attempt to add, or edit your card in our app.
Unblock the Phone Number on your Device
If you're still not receiving a "Thanks for subscribing" or other text messages from Branch on your device, this could indicate that your device is flagging our number as potentially spam/phishing related or has a setting that is accidentally blocking our number. Follow either of the troubleshooting methods below to verify and remedy the issue based on the device you're using:
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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.