If you would like to lock or unlock your Branch debit card, you can do so through our app:
- Navigate to the Wallet tab in our app.
- Tap the three dots on the top right corner of the card displayed to open the "Card Controls" menu.
- Flip the toggle switch next to Lock Card and ensure it says "Locked" under the toggle to confirm the card is locked.
- Your Branch debit card will remain locked until you flip the toggle switch again to unlock the card.
Important to Note:
- Locking the card may not stop recurring or pre-authorized payments—contact the merchant to stop these.
- While your card is locked, new purchases where your card information is entered at checkout will be declined. Merchants where your card is already saved, subscriptions, and digital wallets may still process charges.
- Only transactions using the physical or virtual debit card are blocked; ACH debits (like bills or memberships) are still processed.
- For concerns about your account number, follow the linked article: How do I contact Branch?
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.