You may need to order a Branch debit card for one of a few reasons:
- You would like a personalized card with your name on it
- Your card was lost or stolen
- Your card was damaged
- You never received your card in the mail
The best way to order a Branch debit card is through the app. To do so:
- Navigate to the Wallet tab
- Tap the three dots on the top right corner of the card displayed to open the Card Controls menu
- Select Order Replacement Card
- Select the option that best applies
- From here, you can update your address too (if needed)
Important to Note:
- If you never received your card in the mail or you are ordering your first personalized card, you will want to select the Lost Card option.
- It takes 8–12 business days for the card to arrive once it's ordered (not including weekends). Keep a close eye on your mail—the card is delivered in a nondescript white envelope which can be easy to miss!
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