Will I Receive a Provisional Credit During the Dispute Process?

Your Branch account may qualify for provisional credit.

• In special circumstances, a claim may be provided a provisional (temporary) credit depending on the nature of the dispute, and the timing of the investigation.
• If your claim qualifies for a provisional credit, this will be communicated to you via email by the 10th business day (not including holidays and weekends) of when we received valid notice.

Important to Note: If the claim is resolved and not found in your favor after a provisional credit was issued to your account, we will notify you via email that we will reverse the provisional credit from the account in 5 business days. Please ensure there are sufficient funds to cover the reversal of the provisional credit as well as any purchases. If there are not sufficient funds in your account, the account may have a negative balance.

Related Articles: 

• If a Dispute Was Not Resolved in my Favor, is There Anything Else I Can Do?