Can I cancel a dispute after it has been initiated?

Depending on the status of the recovery, we may not be able to cancel the dispute claim.

Use one of the following options to request to cancel a dispute in progress:

• Cancel your dispute in the app:
  1. Navigate to the Account tab
  2. Scroll down to the "Wallet" section
  3. Tap on View Disputes
  4. Select the claim you wish to withdraw/cancel
  5. Tap on Request case is withdrawn
  6. After submitting this request, you will receive a confirmation email to notify you if your claim was successfully canceled.
• Respond to the confirmation email you received upon filing your dispute.
  • The email will be from disputes@info.branchapp.com and will have the subject line [#Secure# Message from Branch Messenger, Inc] along with your claim number.
• Call 866-547-2413 to request a cancellation.
  • Our phone hours of operation are Monday-Friday, 8:00 a.m. - 6:00 p.m. CT.

Important to Note: If you have been provided provisional credit, the credit will be reversed. If we are attempting to recover funds from the merchant we will request for the process to be canceled.