Depending on the status of the recovery, we may not be able to cancel the dispute claim.
Use one of the following options to request to cancel a dispute in progress:
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Cancel your dispute in the app:
- Navigate to the Account tab
- Scroll down to the "Wallet" section
- Tap on View Disputes
- Select the claim you wish to withdraw/cancel
- Tap on Request case is withdrawn
- After submitting this request, you will receive a confirmation email to notify you if your claim was successfully canceled.
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Respond to the confirmation email you received upon filing your dispute.
- The email will be from disputes@info.branchapp.com and will have the subject line [#Secure# Message from Branch Messenger, Inc] along with your claim number.
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Call +1-956-625-9896 to request a cancellation.
- Our phone hours of operation are Monday-Friday, 8:00 a.m. - 6:00 p.m. CT.
Important to Note: If you have been provided provisional credit, the credit will be reversed. If we are attempting to recover funds from the merchant we will request for the process to be canceled.
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.