Stay in control of your finances and effortlessly update your external debit card or bank information for hassle-free transfers with these steps.

How to add or update a debit card:

1. Open our app and navigate to the Account tab.
2. Tap Connected Accounts.
3. To add or update a debit card, choose Add Debit Card or tap the pencil icon next to an existing card.
4. Enter the debit card information.
5. Follow the on-screen prompts to verify and complete the request.
6. When you reach the "Security Check" screen in our app you will be sent a single-use text that contains a secure link used to verify the request.
   
   • If necessary, request the single-use link via email in the "Security Check" screen by choosing Get Help and then Send new link as email.
   • Check your email for a message from Branch, and open the link on the device with our app to finalize the debit card update/add.

How to connect a new external bank account:

1. Navigate to the Account tab.
2. Tap Connected Accounts.
3. To connect a bank account when you do not already have one currently connected, tap Add Bank Account.
4. Follow the on-screen prompts provided by Plaid to connect your external bank.
5. When you see a "Security Check" screen in our app, follow any additional on-screen prompts to verify and complete the request.
   • If necessary, request the single-use link via email in the "Security Check" screen by choosing Get Help and then Send new link as email.
   • Check your email for a message from Branch, and open the link on the device with our app to finalize the debit card update/add.

How to update or remove a connected external bank account:

If you need to update or fix a connection issue with an external bank account that was previously connected via Plaid, you will first need to delete the account by clicking the red trash can icon next to the bank you wish to update/remove. Once the external bank connection has been deleted, follow the steps above to connect your external bank account to our app.

How to remove a connected external debit card:

You can remove the external debit card connected to your account that was being used for outbound transfers by following the instructions below:

1. Navigate to the Account tab in the app.
2. Under the "Debit card" section → Tap on the pencil icon.
3. Select Delete debit card.
4. Tap on the Remove button to confirm.

Please note that if you recently initiated an Instant Transfer of funds out of your account using the same external debit card, you will need to wait until the transfer is complete before removing the card from your account.

Important to Note: This is not an available feature for Essential accounts. For more information, please see: What can I do with an Essential account?

Related Articles:

• Why is my card blocked?
• Why am I receiving an error when attempting to link my bank?
• Can I connect a bank to Branch using my account/routing number?

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC and Evolve Bank & Trust, Member FDIC, which are Branch’s bank partners. The name of the bank partner for your account is listed on the back of your debit card and can also be found in the Branch App under “Your Account Information”. FDIC insurance only applies to eligible accounts should the bank holding your funds fail. Branch Mastercard Debit Cards are issued by Evolve Bank & Trust or Lead Bank, Member FDIC, as applicable, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.