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Branch Help Center
Account Setup & Maintenance

Account Setup & Maintenance

Find solutions for issues related to setting up your account, logging in, and updating your account information

Account Creation/Sign Up

Is my account FDIC insured?
SnapCare: How do I set up my Paymint app?
Nursa: How do I set up my Nursa Direct account?
Why is my activation link not working?
Can I sign up for Branch on a desktop?
How do I sign up for Branch?

Account Closure

Why did I receive an account closure notice?
How do I close my Branch account?

Update Information

Branch Profile Guide
Can I turn off my Branch notifications?
How do I correct my 1099-NEC/K form?
How do I handle an account number change?
How do I update my address?
How do I update my app?

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Login Issues

How do I log into the app?
How do I reset my passcode?
Login Guide
Suspended Account Guide
Why am I not receiving the text code to login?

Branch Help Center