My card purchase was declined by the merchant, but the transaction shows as pending
If a debit card transaction was declined, but you are still seeing it pending on your Branch card, you will want to reach out to the merchant to make sure that this was declined and see if they can release those funds to you. If the merchant says they have released funds, most of the time you will see this pending transaction be canceled in 2 to 3 business days.
If the release of funds does not happen within a few days, it can take up to 9 business days to release those funds.
Branch will automatically release the funds 9 days from the date of the transaction attempt if the transaction does not complete**
**If a pending purchase is related to a Hotel / Motel / Rental Car / Travel Agency please see below:
Hospitality type transactions that are in a pending status on your account (those from a motel / hotel / rental car / travel agency) can be held up to a total of 15 days after check out or the date the transaction was attempted (whichever comes later)
If you have a transaction that is currently pending on your account, and would like additional information, or if the timeframe has surpassed the expectations set above (depending on the transaction type) please reach out to us at email@example.com