Why do I have Pending Transactions?

A pending transaction is a transaction that has been initiated or pre-authorized but has not been completed.

Why Pending Transactions Happen

• Merchants can initiate pending funds to ensure you’re able to transact the final amount, such as with Gas or renting a car.
• If a transaction is in a pending state and hasn't cleared within the same business day, this likely means it was actually declined and will be returned to your account in due time.
• Most merchants will reimburse pending transactions within 1–3 business days. However, if the reversal by the merchant doesn’t work, our bank will hold the transaction for a given timeframe depending on the type of merchant: 

1. 1. Gas Station: 1 calendar day (24 hours)
   2. Everyday Purchase: 9 calendar days
   3. Travel/Hospitality: 15 calendar days

Tips on Avoiding Pending Holds

• Avoid problematic vendors
  • Gas Stations including Circle K and QuikTrip have longer and higher pending gas holds than others.
• Pay for Fuel Inside
  • By paying inside, you will avoid the pending holds being placed on your account.

Important to Note: If a debit card transaction was declined, but you are still seeing it pending on your Branch card, you will want to reach out to the merchant to make sure that this was declined and see if they can release those funds to you. If the merchant says they have released funds, most of the time you will see this pending transaction be canceled in one to three business days.

Related Articles:

• How do I Contact Branch?
• Why Is My Purchase Being Declined?