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Branch Help Center
Card Issues and Transactions

Card Issues and Transactions

Information about ordering and activating your card, pending or declined transactions, and our rewards program.

Rewards

How does Branch's reward program work?

Transactions

How do I access my account statements?
What do I do if I notice an unauthorized or fraudulent charge?
What is Branch's overdraft policy?
When can I expect a refund from a merchant?
Why do I have pending transactions?
Why is my purchase being declined?

Branch Card

How do I activate my Instant Card?
How do I lock & unlock the Branch card?
How do I order a Branch debit card?
How do I reset my PIN?
What do I do if I lost my card or if it was stolen?

Branch Help Center

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