Skip to main content
Branch Help Center Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Branch Help Center
  2. Card Issues and Transactions

Card Issues and Transactions

Information about ordering and activating your card, pending or declined transactions, and our rewards program.

Transactions

  • How do I Access my Account Statements?
  • What do I do if I Notice an Unauthorized or Fraudulent Charge?
  • What is Branch's Overdraft Policy?
  • When can I Expect a Refund from a Merchant?
  • Why do I have Pending Transactions?
  • Why is my Purchase Being Declined?

Rewards

  • How does Branch's Reward Program Work?

Branch Card

  • How do I Activate my Instant Card?
  • How do I Lock & Unlock the Branch Card?
  • How do I Order a Branch Debit Card?
  • How do I Reset my Branch Debit Card PIN?
  • What do I do if I Lost my Branch Card or if it was Stolen?
Branch Help Center
EspaƱol