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  1. Branch Help Center
  2. Card Issues and Transactions

Card Issues and Transactions

Information about ordering and activating your card, pending or declined transactions, and our rewards program.

Rewards

  • How does Branch's reward program work?

Transactions

  • How do I access my account statements?
  • What do I do if I notice an unauthorized or fraudulent charge?
  • What is Branch's overdraft policy?
  • When can I expect a refund from a merchant?
  • Why do I have pending transactions?
  • Why is my purchase being declined?

Branch Card

  • How do I activate my Instant Card?
  • How do I lock & unlock the Branch card?
  • How do I order a Branch debit card?
  • How do I reset my PIN?
  • What do I do if I lost my card or if it was stolen?
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