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Branch Help Center
Card Issues and Transactions

Card Issues and Transactions

Information about ordering and activating your card, pending or declined transactions, and our rewards program.

Rewards

How does Branch's rewards program work?

Transactions

How do I access my account statements?
How do I add my Branch account to Apple Pay or Google Pay?
How do I troubleshoot text verification code (OTP) issues?
What do I do if I notice an unauthorized or fraudulent charge?
What is Branch's overdraft policy?
When can I expect a refund from a merchant?

See all 8 articles

Branch Card

Can I use the Branch Card internationally?
How do I activate my Instant Card?
How do I lock & unlock the Branch card?
How do I order a Branch debit card?
How do I reset my PIN?
What do I do if I lost my card or if it was stolen?

Branch Help Center