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Branch Help Center
Card Issues and Transactions

Card Issues and Transactions

Instructions on how to order/activate your Branch Debit Card, handle pending/declined/unauthorized transactions, and utilize Branch's reward program!

Disputes

What is Branch’s Role in the Dispute Process?
How do I File a Dispute?
Should I File a Dispute?
Will I Receive a Provisional Credit During the Dispute Process?
Can I Cancel a Dispute After it Has Been Initiated?
If a Dispute Was Not Resolved in my Favor, is There Anything Else I Can Do?

Rewards

How does Branch's Reward Program Work?

Transactions

How do I access my Account Statements?
What do I do if I Notice an Unauthorized or Fraudulent Charge?
When can I Expect a Refund from a Merchant?
Why do I have Pending Transactions?
Why is my Purchase Being Declined?

Branch Card

How do I Activate my Instant Card?
How do I Lock & Unlock the Branch Card?
How do I Order a Branch Debit Card?
How do I Reset my Branch Debit Card PIN?
What do I do if I Lost my Branch Card or if it was Stolen?

Branch Help Center

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