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Branch Help Center
Card Issues and Transactions

Card Issues and Transactions

Information about ordering and activating your card, pending or declined transactions, and our rewards program.

Transactions

How do I Access my Account Statements?
What do I do if I Notice an Unauthorized or Fraudulent Charge?
What is Branch's Overdraft Policy?
When can I Expect a Refund from a Merchant?
Why do I have Pending Transactions?
Why is my Purchase Being Declined?

Rewards

How does Branch's Reward Program Work?

Branch Card

How do I Activate my Instant Card?
How do I Lock & Unlock the Branch Card?
How do I Order a Branch Debit Card?
How do I Reset my Branch Debit Card PIN?
What do I do if I Lost my Branch Card or if it was Stolen?

Branch Help Center

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